We want to hear from you...

Mistic Customer Service wants to hear from you!We want to hear your comments, questions, or concerns. But before contacting us, here are a few of the most commonly asked customer service questions:

When will my order arrive?

Generally your order will go out the day after you place it (unless it is placed on the weekend). Shipping times can vary - Economy (free) shipping can take over seven business days because of US Postal Service cuts.

Don't remember when you ordered? This link will let you know.

What is the Mistic/HAUS Warranty?

We guarantee Mistic/HAUS brand rechargeable batteries and chargers against defects in workmanship for a period of ninety (90) days from the date of purchase. Unfortunately, opened or used cartridges, tanks, or liquids are consumable items and as such are not subjected to the same warranty procedures.

Age Verification is not letting me into the store even though I am over 18. Why? 

Our age verification system helps guarantee that no children are able to order Mistic or HAUS. But because it errs on the side of safety, there are times when it might block people it shouldn't. If you feel it has done this to you, please call us at 1-855-282-3700 (M-F 9:00-5:00 Eastern).

What is the return policy?

If your Mistic/HAUS falls under the warranty circumstances described above and is defective, please contact customer service at 1-855-282-3700 (M-F 9:00-5:00 Eastern).

For other customer services enquiries, please use the contact form to the right.

What others are saying about Mistic...

"This product is very good. The start cost is very low and I enjoy the overall taste and ease of use. Thank you very much."
– Secretly

"Excellent product, I have tried some others and Mistics beat them all. Right size, flavor is good, battery life is better than any others I've tried!"
– Robert

"I was very happy with this product. The flavor was good and it lasted a long time. Will definitely buy again."
– b goldbeg