We want to hear from you...

Mistic Customer Service wants to hear from you!We want to hear your comments, questions, or concerns. But before contacting us, here are a few of the most commonly asked customer service questions:

Why won't my old password let me into the store?

To make sure that no underage people are able to purchase vaping products, we've switched to an new age verification system that makes sure that all customers are over 21. The new system does not recognize the old usernames and passwords. You’ll need to create a new account so the new system can verify your age officially. Click here to create a new account.

When will my order arrive?

Generally your order will go out the day after you place it (unless it is placed on the weekend). Shipping times can vary - Economy (free) shipping can take over seven business days because of US Postal Service cuts.

Don't remember when you ordered? This link will let you know.

What is the Mistic/HAUS Warranty?

We guarantee Mistic/HAUS brand rechargeable batteries and chargers against defects in workmanship for a period of ninety (90) days from the date of purchase. Unfortunately, opened or used cartridges, tanks, or liquids are consumable items and as such are not subjected to the same warranty procedures.

Age Verification is not letting me into the store even though I am over 21. Why? 

The age verification system sometimes has misinformation so there are times when it might block people it shouldn't. Common reasons are you changed your name or moved. Try using an old name or address. If you still have trouble, please call us at 1-855-282-3700 (M-F 9:00-5:00 Eastern).
If your state's legal age for vaping is 18, give us a call. We’ll be glad to help!

What is the return policy?

If your Mistic/HAUS falls under the warranty circumstances described above and is defective, please contact customer service at 1-855-282-3700 (M-F 9:00-5:00 Eastern). 

For other customer services enquiries, please use the contact form to the right.

What others are saying about Mistic...

"This product is very good. The start cost is very low and I enjoy the overall taste and ease of use. Thank you very much."
– Secretly

"Excellent product, I have tried some others and Mistics beat them all. Right size, flavor is good, battery life is better than any others I've tried!"
– Robert

"I was very happy with Mistic. The flavor was good and it lasted a long time. Will definitely buy again."
– b goldbeg