We want to hear from you...
Our Customer Service Team wants to hear all of your comments, questions, and concerns. You can contact us using the form to the right any time you want.
However, we may be able to save you a few minutes before you call! Here are a few of our most commonly asked customer service questions:
To make sure that underage people are not able to purchase vaping products, we've switched to an new age verification system that makes sure that all customers are over 21.
However, the system could have misinformation that might cause it to block people it shouldn't (assuming you have submitted correct information). Common reasons are include:
If you still have trouble, call us at 1-855-282-3700 (M-F 9:00-5:00 Eastern). If your state's legal age for vaping is 18, give us a call. We’ll be glad to help!
We do everything we can to ensure Mistic and HAUS is the best vaping value for you. One way is by offering many coupon code options. But many of these codes are only usable under certain conditions. If you are having trouble, check these common reasons first:
Generally, your order will go out the day after you place it (unless it is placed on a Friday afternoon or over the weekend). Shipping times can vary, and Economy (free) shipping can take over 7 business days because of US Postal Service cuts.
Don't remember when you ordered? This link will let you know.
We guarantee Mistic/HAUS brand rechargeable batteries and chargers against defects in workmanship for a period of ninety (90) days from the date of purchase. Unfortunately, opened or used cartridges, tanks, or liquids are consumable items and as such are not subjected to the same warranty procedures.